Beverly Byrne
Technical troubleshooting · Bug investigation · QA
Professional Summary
Technical support professional with 3+ years of experience investigating technical issues, reproducing bugs, and collaborating with Engineering and QA teams. Experienced in DNS, SSL/TLS, Jira, and technical diagnostics, with hands-on iOS development experience using SwiftUI, APIs, and JSON.
Professional Experience
Squarespace · Customer Support Associate, Domains Team
Remote · Dec 2023 – May 2025
Resolved 30–40 daily tickets involving DNS, SSL/TLS, domain connections, and website configurations.
Reproduced bugs, documented findings, and submitted and tracked Jira reports.
Collaborated with Engineering, QA, and Product Support to investigate recurring issues.
Superfeet · Customer Care Representative
Remote · Feb 2020 – Jun 2023
Investigated order, inventory, and shipping discrepancies using ERP, CRM, and reporting tools.
Contributed to workflow improvements and customer documentation.
TELUS International · Map Quality Analyst
Remote · Mar 2021 – May 2022
- Validated data accuracy, investigated discrepancies, and documented quality findings.
Skills & Technologies
Support & QA
Technical troubleshooting, bug reproduction, Jira, incident escalation, root cause investigation, documentation
Diagnostics
DNS, SSL/TLS, browser developer tools, MXToolbox, WHOIS, logs
Development & Data
SwiftUI, JavaScript, CSS, SQL (foundational), APIs, JSON, version control
Tools
Slack, Datadog (self-study), Excel, Power BI, Microsoft Dynamics CRM, Macola ERP
Certifications & Coursework
iOS Foundations — Code With Chris
Version Control — Coddy
Terminal Fundamentals — Coddy
Introduction to Coding — SheCodes
Data Manipulation in SQL — DataCamp
Joining Data in SQL — DataCamp
Intermediate SQL — DataCamp
Docker — Coddy (In Progress)
Let's Connect
Interested in opportunities where technical troubleshooting, customer empathy, and software knowledge come together.
Email: bbyrnea@gmail.com